Shipping policy

Last updated: October 23, 2026

Where we ship

We currently accept orders for eligible United States delivery addresses. Delivery availability is confirmed at checkout. If no shipping option is offered for your address, please contact chaolrii@gmail.com before ordering.

Free standard US shipping

Standard US shipping is free for eligible orders. Our standard delivery estimate is 3–5 business days after an order is accepted for fulfillment. Any delivery estimate or shipping charge displayed at checkout takes precedence for your order. Business days exclude weekends and public holidays. Delivery dates are estimates, not guarantees, and may vary with inventory availability, address, carrier conditions and peak periods. Any additional option is available only if shown at checkout; its price and estimate will be displayed there.

Fulfillment and tracking

Orders are fulfilled from US inventory through Amazon Multi-Channel Fulfillment (MCF). Amazon provides warehousing and delivery services; your purchase and customer support remain with Chaolr. This does not automatically include Amazon Prime benefits. Once an order ships, tracking information will be sent to the email address used at checkout. Tracking may take time to update after the carrier receives the shipment.

Multiple products and sets

Items in the same order, including the four-item set, may ship in separate packages and arrive on different days. A set contains the items listed on its product page; special gift packaging is not included unless expressly stated. Please check all tracking numbers before reporting a missing item.

Address changes, delays and missing packages

Check your shipping address carefully before placing an order. Email us promptly for any correction; changes may not be possible once fulfillment begins. If your delivery is delayed, damaged, missing or marked delivered but cannot be found, contact us with your order number so we can investigate with the fulfillment provider and arrange an appropriate resolution. Please do not place a second order solely to resolve a delivery problem without contacting us.

Returns

For return eligibility and instructions, see our Refund Policy. Obtain return authorization from Chaolr before sending anything back; do not use the original shipping label as a return label.