Refund policy

Last updated: October 23, 2026

30-day returns

You may request a return or replacement within 30 days of receiving your item. Items returned for a change of mind must be in their original condition, unused and undamaged, with all included accessories and packaging. Please keep your order confirmation or proof of purchase.

How to start a return

Email chaolrii@gmail.com with your Chaolr order number, the item you wish to return and the reason. For damaged, defective or incorrect items, please include photos if available. We will provide return authorization, the correct return address and shipping instructions. Do not send items to our business address or an Amazon fulfillment center without our instructions. Orders placed on chaolr.com must be handled through Chaolr support, rather than your Amazon account.

Return shipping and product problems

If your item arrives damaged, defective or incorrect, contact us promptly. We will arrange an appropriate refund or replacement and cover the necessary return shipping. For change-of-mind returns, the customer is responsible for return shipping unless we confirm otherwise. Any applicable return shipping cost will be explained before you send the item. We do not charge a restocking fee for an eligible return received in its original condition.

Sets and multiple packages

For a full refund of a set, return all included products and accessories. If one component is defective or missing, contact us so we can resolve that component without requiring you to send items to the wrong location. Any agreed partial refund will be based on the amount actually paid for the affected component, including the set discount. When packages arrive separately, the return period for each item starts on that item's delivery date.

Refunds

We will notify you after your return has been received and reviewed. Approved refunds are issued to the original payment method. Allow up to 30 days after the return is received for processing and payment-provider posting; many refunds are completed sooner. If 30 days have passed without an update, email us. If an item is returned with damage from use, missing parts or a different condition unrelated to a product defect, we will explain any proposed adjustment before resolving the refund. Original optional expedited shipping charges are not refunded for change-of-mind returns.

Cancellations and exchanges

Email us as soon as possible to request cancellation or an address correction. We cannot guarantee changes once fulfillment has begun. If an order has already shipped, the return process applies. Replacement availability depends on stock; if a replacement is unavailable, we will arrange an appropriate refund.

This policy does not limit any mandatory consumer rights. Amazon provides fulfillment services; Chaolr remains responsible for customer service and refunds for purchases on this website.